FAQs

Shipping is free for all Australian retail orders over $500, otherwise $14.95 is added.

For Trade orders shipping will be added to your order, please contact us for more details and a copy of our TRADE catalogue.

International freight charges depends on the volumetric package weight and destination. Contact us for International shipping quotes.

We aim to dispatch your order from our NSW warehouse within 3-4 business days of your payment being received.

Delivery depends on the distance from Sydney NSW and the size of your order. Depending on where you are located, delivery times vary between 3-10 business days. Once your order is with our courier service we have limited control of the timings for delivery.

  • Sydney/Melbourne metro approximately 3-5 business days
  • QLD, SA, regional VIC / NSW locations approximately 5-7 business days
  • WA approximately 7-10 business days
  • TAS approximately 7-9 business days

Please note your order may be sent in multiple shipments, we recommend you check the courier tracking details to ensure you have received all your order.

Our stainless steel wire basket can cleaned by simply wiping with warm soapy water, then wipe dry.

Our zinc plated slides need to be kept dry to avoid rusting (our warranty covers the slide function). For general cleaning wipe down the slides with a damp cloth and then wipe them dry. It’s important to avoid contact with water and other corrosive materials.

If you require stainless steel slides, please contact us for a quote.

60 Day Money Back Guarantee

We think you’ll love our products but if things don’t go to plan, you can return them within 60 days of receipt of your order for a full product refund (excluding freight).

Products must be returned in their original condition and packaging. It is important that you request a “product return label” by emailing us stating which products and components you are wishing to return.

You can return through Australia Post or a courier of your choice (but please ensure you have tracking). Return postage is not included in the cost of the product and may vary depending on the size and weight. You can also return to our warehouse but please contact us before to arrange an appointment.

Exchange & Replacement Parts

If you’ve made a measurement error and things don’t fit, no problem. We can assist you with replacement parts or product swaps.

Refunds

Once we receive and inspect the goods, refunds will be reimbursed minus return shipping cost. Please allow 3-4 working days for payment to be processed. If you have any queries please contact us.

Yes, it’s possible but is by appointment only (between specific hours and only during the working week) so please contact our team to arrange in advance.

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