FAQs

Tansel products are available for viewing in Howards Storage World and other leading kitchen showrooms across Australia. Please contact us with your postcode and we can let you know a location close to you. Please note not all our range is available to view in store, we recommend you request a catalogue to see all we have to offer!

Tansel products are available through directly placing an order over the phone or email.

Online purchases can be made through our website however due to increasing demand our stock fluctuates daily. Please contact our team should you wish to check availability.

Tansel products are owned and designed locally.

Our products are made using local and imported materials.

Tansel has a wide range of sizes that suit most existing cabinet sizes. If we can’t fit your space, custom-made baskets are available. However there is a tooling fee for a custom make and they can take a few months. Please contact us to discuss further.

We ship Australia wide and internationally from our warehouse in Sydney NSW. International shipping costs depend on the product size, weight and destination.

Shipping within Australia is $12.95 however for orders over $300 we offer free shipping.

Freight depends on the volumetric package weight and location. Contact us for International shipping quotes.

Delivery depends on the distance from Sydney NSW and the size of your order. It can range between a few days and at the most, sometimes a few weeks. There is a difference between metro and regional.

Products can be returned in their original condition and packaging. It is important that you request a “product return label” by emailing sales2@tansel.com.au stating which products and components you are wishing to return.

You can return through Australia Post or a courier of your choice (but please ensure you have tracking). Returns are not included in the cost of the product and may vary depending on the size and weight. You can also return to our warehouse but please contact us prior.

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