FAQs

In light of the latest government announcement we wanted to let you know that Tansel remains open for business. There are some minor amendments to note but our expert team is on hand to help you with all your storage needs.

 

Is your Measure and Installation Service still available?

Yes! If you’re in QLD, SA, ACT, NT, TAS or WA our service is unaffected so contact us to find out more.

For our customers within NSW and VIC there is a pause to this service in line with each state lockdown. Please get in touch so we can “get the ball rolling” and be ready once restrictions are lifted.

 

When will I hear from your team about my storage solution?

Rest assured we haven’t forgotten you! We love the opportunity to take your vision and make it happen. We appreciate you’re keen to know the best solution for your space and needs. Our team is committed to responding to your query so please bear with us. It is recommended you email rather than call to ensure we don’t miss your query.

 

Will the delivery of my order be delayed?

Due to a rise in the number of online orders it may take an additional 1-2 days for your order to be dispatched from our warehouse. Once dispatched you will receive (by email) tracking details from our courier to advise that it’s on its way. Tansel have no further control of the date/time of your delivery so for any delivery queries please contact the courier (eg: Australia Post, Sendle etc) direct.

 

Thank you for supporting an Australian owned business.

Our wire is stainless steel so highly durable. The basket is a “square” design to optimise storage space.

Our lifetime warranty against rust on the wire and lifetime warranty on slide function make Tansel products a long term investment.

Our range is extensive so contact us for expert advice – we can solve just about any storage dilemma!

In most cases, measuring your internal space is simple for you to do yourself, but we appreciate not everyone is handy with a tape measure. It’s important to have accurate measurements so the solution we provide suits your space and needs.

Our measurement service depends on where you are located – it’s available in most metropolitan areas.

The cost for this service is $95 for up to 7 cabinets (there may be an additional charge for more cabinets).

(TIP: it’s a good idea to think ahead to other spaces you might want to consider in the future so all measurements are taken in the first instance thereby avoiding additional fees).

 

If you would like to request a measure please email (info@tansel.com.au) your:

  • name
  • contact number
  • full address of measure
  • suggested times/days that you are at home
  • the number of cabinets you need measured
  • description of cabinets & where they are located (eg: undersink in laundry and pantry in kitchen).

Tansel products are available for viewing in Howards Storage World and other leading kitchen showrooms across Australia. Please contact us with your postcode and we can let you know a location close to you. Please note not all our range is available to view in store, we recommend you request a catalogue to see all we have to offer!

Tansel products are available through directly placing an order over the phone or email.

Shipping is free for Australian orders over $350, otherwise shipping is $14.95.

Online purchases can be made through our website however due to increasing demand our stock fluctuates daily. Please contact our team should you wish to check availability.

Tansel products are owned and designed locally.

Our products are made using local and imported materials.

Tansel has a wide range of sizes that suit most existing cabinet sizes. If we can’t fit your space, custom-made baskets are available. However there is a tooling fee for a custom make and they can take a few months. Please contact us to discuss further.

We ship Australia wide and internationally from our warehouse in Sydney NSW. International shipping costs depend on the product size, weight and destination.

Shipping for Australian orders over $350 is free, otherwise shipping within Australia is $14.95.

Shipping within Australia is $14.95 however for Australian orders over $350 we offer free shipping.

Freight depends on the volumetric package weight and location. Contact us for International shipping quotes.

Delivery depends on the distance from Sydney NSW and the size of your order. It can range between a few days and at the most, sometimes a few weeks. There is a difference between metro and regional.

Please note your order may be sent in multiple shipments, we recommend you check the tracking details to ensure you have received all your order.

I want storage for existing cabinetsI am renovating my homeI am a business / joiner / carpenter etc.
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