FAQs

Our standard range of Tansel products are available for viewing in Howards Storage World stores and other leading kitchen showrooms across Australia. We suggest you contact your local store direct to check stock availability before you visit.

To review our full range check out our latest catalogue to see all we have to offer!

Tansel products are available through placing an order directly over the phone or by email. Our expert team are available to provide you with advice and help you with selecting the right products to suit your space and needs.

Shipping is free for Australian orders over $500, otherwise it is $14.95.

Online purchases can be made through our website however due to increasing demand our stock fluctuates daily. Please contact our team should you wish to check availability.

Our wire is stainless steel so highly durable. The basket is a “square” design to optimise storage space.

Our lifetime warranty against rust on the wire and lifetime warranty on slide function make Tansel products a long term investment.

Our range is extensive so contact us for expert advice – we can solve just about any storage dilemma!

In most cases, measuring your internal space is simple for you to do yourself, but we appreciate not everyone is handy with a tape measure! It’s important to have accurate measurements so the solution we provide suits your space and needs.

Our measurement service depends on where you are located – it’s available in most metropolitan areas.

The cost for this service is $95 for up to 6 cabinets (there may be an additional charge for more cabinets).

(TIP: it’s a good idea to think ahead to other spaces you might want to consider in the future so all measurements are taken in the first instance thereby avoiding additional fees).

 

If you would like to request a measure please email (info@tansel.com.au) your:

  • name
  • contact number
  • full address of measure
  • suggested times/days that you are at home
  • the number of cabinets you need measured
  • description of cabinets & where they are located (eg: undersink in laundry and pantry in kitchen).

Yes please! It is best to have all the spaces you have requested to be measured as clear and accessible as possible to avoid any mistakes and also an efficient turnaround of the service.

Your undersink MUST be empty for the measure to be as accurate as possible.

We thank you for your assistance with this prior to your measurer arriving.

Firstly, we need to find the right solution for your space, so contact us directly about this. Once we have your measurements and you’re happy with the solution provided we will finalise your order.

The majority of our products are DIY friendly for installation, however, if you require professional assistance installing, we can arrange this service for you.

We have a network of local handymen that can install our products. This professional installation service is available in most Australian metropolitan areas.

If you would like to request our installation service please email the following details:
  • name
  • Tansel order number/details
  • contact number
  • full address
  • suggested times/days that you are at home
  • the items to be installed
  • description where they are to be installed (eg: undersink in laundry and pantry in kitchen).

Prices start from $50 per basket (minimum 3 basket installation). This cost is based on your cabinet being a standard width and depth. If additional materials are required, such as battens or spacers, it will take longer to install, so the cost may increase. The installer may offer discounts for baskets installations if there are more than 8 total. We will advise the cost for installation based on your order, specific needs and the complexity.

Assuming there is an installer in your area, we will then invoice you for the installation service. Once paid we will confirm with the installer. They will contact you direct to arrange a suitable time.

 

Debating whether it’s worth adding a Non Slip Base to your stainless steel basket drawer?

Provides Stability

If storing tall (or small skinny) items that are prone to toppling over, the non slip base is perfect. It will provide stability when opening and closing the basket drawer.

Prevents Spills Leaking Through

If you are storing bottles and leaky items, the base will prevent things leaking through. It’s also great if grains, rice or other food particles spill over, just like the peas in the photo.

Makes Cleaning Easy

To clean the non slip base, all you need to do is pop the base out, give it a wipe down, and drop it back in. It’s as easy as that!

Easy Cleaning

Each basket is easy to un-clip! Being stainless steel you can wash it and clean it with just about any cleaning agents and not be worried about rust. It’s a perfect choice for hygiene, whether it is in the kitchenlaundrybedroom or bathroom cabinets.

Highly Durable
All our stainless steel wire baskets come with a lifetime warranty against rust. It’s an investment but you know you won’t need to replace them any time soon.

Light Weight Yet Strong
We use only commercial quality slides, which hold 40kgs in weight. Our products are also used in leading kitchen companies as well as medical and commercial fitouts.
Excellent Visibility
Everything is visible from all sides! Even if you fit a basket to the upper section of the cabinet, when it’s pulled out you can see what is stored. You can combine our stainless steel wire drawers with a clear non-slip base to get the best of both worlds.

We are sorry to hear that you may have received an incorrect item.

Please call us on 02 9440 9800 or email our friendly team admin@tansel.com.au.

Please include details/attach images of the incorrect item you’ve received and your invoice number so we can assist you promptly.

We’re sorry to hear an item you’ve purchased may be faulty.

Please email images of the item along with your invoice number to admin@tansel.com.au and our team will assist you in resolving this as quickly as possible.

I want storage for existing cabinetsI am renovating my homeI am a business / joiner / carpenter etc.
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