FAQs

Yes! Whilst most of our products are designed for DIY installation we appreciate this isn’t for everyone!
We have a network of Professional Installers (available Australia wide) who can install your products for you.
If you would like a quote for our installer service please email or call us on 02 9440 9800 to discuss further.

Yes! To ensure your installation goes smoothly please ensure you have completed the following before the date of your installation.

  1. Your order will be delivered to your shipping address, through our courier (usually Couriers Please, Australia Post or Sendle).
    Some items may be delivered on different days due to the couriers schedule/logistics so please wait for all boxes to be
    received.
  2. Once all boxes are received please email a photo of EACH box including all codes to sales2@tansel.com.au
    subject: PHOTO VERIFICATION – SURNAME / INVOICE #                                                                                                                            (Please do NOT send duplicate photos of the same box).
    This photo verification step ensures everything listed on your invoice has been delivered. It also avoids any potential issues with
    the installation.
  3. Once Tansel confirms back to you (by email) that everything has arrived, we will pass on your details to the installer. The
    installer will then be in touch with you directly (either by email/phone/text) within 3 business days (please notify us if you have
    not heard from them within this timeframe).
  4. Before installation please remove all contents to avoid additional time and cost being charged by the installer.

We appreciate things crop up unexpectedly and you may need to reschedule your installation.

Should you choose to cancel/postpone your install you must inform the installer BY PHONE direct by 10am at least ONE
BUSINESS DAY BEFORE the agreed installation date. We cannot guarantee the installers next available slot should you cancel.

Please note: missed appointments or “waiting times” may incur a new call out fee or waiting time. Fees are subject to installer’s rates but
generally $120 per hour.

Some of our slides require an additional fixing to ensure an accurate fit.
Please click on this link to watch a step-by-step video showing how to fit our u-prefit to your slides.
Of course if you need more assistance please contact us on 02 9440 9800 and our expert team will be happy to assist.
Our non-slip bases are fragile so to prevent damage we usually pack them INSIDE your basket or wrapped to the OUTSIDE of one of the parcels.
It’s a good idea to also check you’ve received all your Tansel order/parcels (the courier may split your order between deliveries).
If you believe your bases (or other items) are still missing please contact us directly via email or phone 02 9440 9800 and our friendly team will be happy to assist.
The standard screws supplied with your basket are 16mm length.
However, if you’re installing batten(s) we suggest purchasing locally some longer 8G countersunk screws.
Please refer to this guide for details of the screws to suit your batten selection.
Of course if you need more assistance please contact us via email or phone 02 9440 9800 and our expert team will be happy to assist.

The screws are usually attached to the wire inside a cardboard envelope within the basket/product.

Please contact us via email or phone 02 9440 9800 if they are missing and our friendly team will be happy to assist.

Tansel products are owned and designed locally.

Our products are made using local and imported materials, we do not source from China.

Tansel has a wide range of sizes that suit most existing cabinet sizes. If we can’t fit your space, custom-made baskets are available. However there is a tooling fee for each custom size and production can take a few months. Please contact us to discuss further.

We ship Australia wide and internationally from our warehouse in Sydney NSW.

Shipping is free for all Australian retail orders over $500, otherwise $14.95 is added.

For Trade orders shipping will be added to your order, please contact us for more details and a copy of our TRADE catalogue.

International freight charges depends on the volumetric package weight and destination. Contact us for International shipping quotes.

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